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Oops!

Your simple, step-by-step guide for when
the unexpected happens on the road.

This app provides general guidance only and does not constitute legal or financial advice. Always seek professional advice for your situation.

Oops!

Your accident guide

Take a breath.
Here is exactly what to do next.

🚨

Need help right now?

Call emergency services

📞 000 📞 131 444
000: injuries or immediate danger  |  131 444: police needed, no emergency

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What to do right now 🆘

What kind of incident?

Tap to select — this tailors your checklist.

If anyone is injured, call 000 immediately. Do not move injured people unless there is immediate danger.

Tap each step when done

1
Stop and take a breath
Stop your vehicle safely. Turn off the engine. Put on hazard lights. Take a breath. You have got this.
2
Check for injuries
Check yourself, your passengers, and anyone else involved. Call 000 if anyone is hurt.
3
Make the scene safe
If safe to do so, move vehicles off the road. Use warning triangles or hazard lights to alert other drivers.
4
Call police if needed
Call 000 (or 131 444 for non-emergency) if: anyone is injured, a vehicle needs towing, or the other driver is uncooperative. Get the event/report number.
5
Exchange details
Get the other driver's name, address, phone number, licence number, and registration plate. Go to Capture to record everything.
6
Take photos
Photograph all vehicle damage, the accident scene, road conditions, traffic signs, and any visible injuries. More is more.
7
Note witness details
Ask any witnesses for their name and phone number. They may be needed for your insurance or CTP claim.
8
Do not admit fault
Do not say sorry or admit responsibility at the scene, even if you think it was your fault. Let insurance and the authorities determine that.
9
Note the details
Write down (or voice note) the time, date, location, weather, road conditions, and what happened while it is fresh. Use the Capture section.
10
Share your details
Show the other driver your details. Use the My Info tab to have everything ready.
Remember: Adrenaline can mask pain. See a doctor within 24 hours even if you feel fine. Some injuries appear later.

Anyone injured?

Keep a note of symptoms, medical visits, and expenses from today, even minor ones. They may be relevant to your claim later.

Capture information 📋
🚔
Most important number
Police Report Number
When police attend, they give you a card with the report number. You will need this for your insurer and CTP claim. Type it here and photograph the card.
If police did not attend, use the CTP & Police Reporting section to report online for your state or territory.
Fill this in at the scene while details are fresh. Everything saves on your device.

Accident Details

Each person injured in the accident has the right to lodge their own CTP claim. Encourage them to do so as soon as possible and to see a doctor, even if their injuries seem minor.

Number Plate Scanner

Photograph any number plate and Claude will read it automatically. Then select which driver it belongs to and the registration field fills in for you.

Works best in good light with the plate filling most of the frame. Make sure the plate is clearly readable before photographing.

Reads the plate and lets you assign it to a driver. Fills in their registration automatically.

Photo Checklist

Work through this list at the scene. Tick each one as you take it. More photos are always better. You can delete duplicates later.

Tap each photo when taken

Damage Notes

Download a complete accident report to send to your insurer, lawyer, or CTP scheme.

Tip: Take each photo from multiple angles. Make sure number plates are clearly readable in at least one shot.

Tow Truck

If your vehicle is being towed, record the details here. Photograph the tow document for the fastest entry.

Place the document on a flat surface in good light before photographing for best results.

Repairer

My Claim Numbers

Fill these in when your insurer and CTP scheme contact you after lodging your claim. They will be saved with this accident record.

Comprehensive insurer

CTP scheme

Follow-up notes

Past Accidents 📁

Restoring from a backup? Import your data here.

A read-only record of your past accidents. Tap any entry to view the details captured at the scene.

No past accidents saved yet.

Past Accident 📄
Send Your Report 📨
Follow these steps in order. Take your time, there is no rush. Each step is simple.

Tick each step when done

1
Download your accident report
This saves a PDF file to your phone. You will need it in Step 4 to attach to your email.
2
Who are you sending it to?
Select your insurer below, or type the email address manually. You can send to more than one.
3
Open your email app
Tap the button below. It opens a new email with the address, subject line, and message already written. You just need to attach the PDF in the next step.
4
Attach the PDF to your email
Your email is open. Now attach the report you downloaded in Step 1.

📱 On iPhone, follow these steps:

1. In your email, press and hold in the message body area
2. A menu appears. Tap the arrow to see more options
3. Tap Add Attachment
4. Tap Browse at the bottom
5. Tap On My iPhone then Downloads
6. Tap the file starting with Oops-Accident-Report

🤖 On Android, follow these steps:

1. In your email, tap the paperclip icon (usually at the top or bottom of the screen)
2. Tap Attach file or Insert from Drive
3. Tap Downloads from the list
4. Tap the file starting with Oops-Accident-Report

Cannot find the file? Go back to Step 1 and download it again. It saves to your Downloads folder every time you tap the button.
5
Check everything and send
Before you tap Send, check these three things:

✔ The PDF is attached (you will see the filename underneath the message)
✔ The email address looks correct
✔ The subject line says Accident Report

If everything looks right, tap Send. Then come back here and tick this step.
Keep a copy for yourself
Download a copy of your report to keep on your phone or share with your insurer, a lawyer, or a family member.
About Oops! ℹ️

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About this app

Oops!

Your simple, step-by-step guide for when the unexpected happens on the road.

oopsaccident.com
Available inAustralia
New Zealand and UK coming soon
Feedback

Legal disclaimer

This app provides general guidance only and does not constitute legal, financial, or insurance advice. Always seek independent professional advice for your specific situation. In an emergency, call 000 immediately.

CTP and police reporting information is reviewed regularly but requirements change. Always verify with the relevant authority in your state or territory.

Your privacy

✅ Normal use is completely safe
Refreshing the page, closing the browser, restarting your phone, or updating the app will not affect your saved data. Your information stays exactly where you left it.

⚠️ Clearing cookies or browser storage WILL delete your data

If you or your phone clears cookies, site data, or browser storage, your saved My Info details, vehicle details, insurance details, and accident history will be permanently erased from this app.

Export a backup before clearing anything. If you have already cleared your data, use Import to restore from a backup file.

Downloads a JSON file with all your saved details and accident history. Keep it somewhere safe. Email it to yourself, or save to iCloud or Google Drive.

Have a backup file? Tap here to restore all your saved details and accident history from a previous export.

Everything you type into this app stays on your phone. We cannot see it. Nobody can. The only exception is if you choose to photograph a licence or number plate, that image is read by an AI service in seconds and then deleted. That is it. No data is stored on any server. No data is shared with anyone.

We collect anonymous, aggregated usage data to improve the app. No personal information is included in this data.

Got a new phone?

Oops! is licensed for one phone per purchase, not a synced account — so it doesn't automatically appear on a second device. As our gift to you, you can reinstall it on your new phone at no charge whenever you upgrade.

This reinstall is for your new phone only. Want it on a second device at the same time? That needs its own purchase from oopsaccident.com. Want to help someone you love stay protected on the road instead? Tap the Share button to send them Oops!

Before you switch to a new phone: export a backup

Your details and accident history live on this device only. Export them now so you can bring everything with you.

Already switched? Import your backup here

Bring back your saved details and accident history on your new phone.

Understanding your insurance 📖

Insurance requirements and cover types explained for each vehicle type, in plain language.

🚗 Standard car (sedan, hatchback, SUV, wagon, ute) ▸

CTP: Compulsory, included in your registration fee. Covers personal injury to other people, not damage to vehicles or property.

Third party property: Covers damage you cause to someone else's vehicle or property. Does not cover your own vehicle.

Third party fire and theft: Adds cover for fire damage and theft of your own vehicle on top of third party property.

Comprehensive: Covers damage to your own vehicle regardless of fault, plus everything above. Most complete cover.

Key question: Is your car worth more than your excess? If yes, comprehensive is usually worth the cost.

🏍️ Motorcycle ▸

CTP: Compulsory, included in registration. Covers personal injury to others.

Comprehensive motorcycle insurance is a separate specialist product. Standard car policies do not cover motorcycles.

Pillions may be covered differently depending on your policy. Check before carrying a passenger.

Gear and helmet cover is often available as an add-on. Worth asking about if your gear is high value.

🚐 Caravan (towed) ▸

CTP: The towing vehicle's CTP covers the caravan while it is being towed.

Caravan insurance is separate from car insurance. It covers the caravan for damage, theft, and contents.

When parked and detached from the towing vehicle, the car's CTP does not apply.

Specialist caravan insurers include NRMA, RAA, Caravan Guard, and others.

🏠 Motorhome (Class C, self-propelled) ▸

CTP: Registered as a motor vehicle. Has its own CTP, separate from any towing vehicle.

Comprehensive motorhome insurance is required. Not covered by a standard car policy.

Contents insurance for personal belongings inside is often a separate add-on.

Some policies cover the motorhome as both a vehicle and temporary accommodation.

🐴 Horse float ▸

CTP: The towing vehicle's CTP covers the float while being towed.

Horse float insurance is often specialist equine insurance, covering the float, tack, and sometimes the horses themselves.

Horses injured in an accident are not covered by standard car insurance. Equine or livestock insurance applies.

Some rural insurers (NRMA, Elders, QBE Rural) offer combined vehicle and float policies.

📦 Trailer (box, boat, car) ▸

CTP: The towing vehicle's CTP covers the trailer while being towed.

Damage to the trailer itself is not covered by standard CTP or most comprehensive car policies unless specifically included. Check your policy.

Boat trailers: check whether your boat insurance also covers the trailer.

Car trailers: if carrying a vehicle, that vehicle's own insurance may apply. Check both policies.

🚲 Bicycle ▸

No CTP or registration requirement in Australia.

Home and contents policies often cover bicycle theft and damage. Check your policy.

Dedicated cycling insurance covers liability, theft, and damage. Worth considering for high-value bikes.

Electric bikes: rules vary by state and territory. Some states and territories treat them as bicycles, others as motor vehicles. Check your state's or territory's current rules.

⚡ Electric scooter / e-bike ▸

Rules are inconsistent across Australian states and territories and evolving rapidly.

Some states and territories require registration and CTP, others do not. Check your state's or territory's current rules before riding. Laws have changed recently in many states and territories.

Standard car insurance does not cover electric scooters.

🚜 Unregistered vehicles (farm, ride-on, golf cart) ▸

No CTP coverage.

If involved in an accident on a public road, liability falls directly on the owner/operator.

Specialist rural or property insurance may provide some cover. Check with your insurer.

Last reviewed: June 2026. Always check with your insurer for your specific policy details.

Built by Kat Milner | Oops! Accident

Version 1.0, Updated June 2026

iPhone users: if the app looks outdated, delete it from your home screen and re-add it from oopsaccident.com in Safari to get the latest version.

CTP & Police Reporting 🏛️
CTP rules and reporting requirements differ by state and territory. Select yours for the right information.
Your Insurance Claim 🛡️
Call your insurer as soon as you can. Most insurance policies say you must tell them about the accident quickly, even if you are not sure whether you will make a claim. Do not wait.
🚛 Towing a trailer or caravan? Your CTP coverage may differ from a standard vehicle. Check directly with your insurer and CTP scheme before lodging a claim.

Tap each step when done

1
Find your policy number
Your policy number and claims contact details are already saved in My Info. Tap My Info at the bottom of the screen to find them.

If you have not filled in My Info yet, check your policy documents, glovebox, or your insurer's website.
2
Call your insurer's claims line
Your insurer's claims phone number and email are saved in My Info under your vehicle details. Tap My Info at the bottom of the screen to find them. Your CTP insurer contact details are also saved there.

Most insurers answer 24 hours a day, 7 days a week. Tell them you have been in an accident and want to report it. They will ask you questions and give you a claim reference number. Write that number down. You will need it for every conversation after this.
3
Have these details ready when you call
All the details your insurer will ask for are in your Capture screen for this accident. Open it before you call.

They will ask you for:

✔ The date, time, and location of the accident
✔ What happened (a simple description is fine)
✔ The other driver's name, phone, and registration
✔ The police report number (from the card police gave you)
✔ Your photos of the damage
4
The police report: your insurer gets it
You give the insurer the police report number from your card. They contact the police themselves to get the actual report. You do not need to go to the police station or request a copy yourself.
5
Wait for approval before fixing your car
Your insurer will send someone to look at your car and decide what repairs it needs. Do not book it in for repairs yet. Wait until your insurer tells you to go ahead. If you pay for repairs without approval, the insurer may not pay you back.
6
Keep every receipt
If the accident causes you to spend money on a hire car while yours is being fixed, medical visits, towing costs, or anything else related to the accident, keep every receipt. Take a photo of each one. You may be able to claim some or all of these costs back.
What type of insurance do you have?

Comprehensive: covers damage to your car AND damage you caused to other people's cars or property. Most complete cover.

Third party property: only covers damage you caused to other people's cars or property. Does NOT pay to fix your own car.

Not sure? Ask your insurer when you call. They will tell you exactly what you are covered for.
My Details to Share 👤
Show this screen to the other driver at the scene, or send your details instantly using one of the options below.

Name, phone, registration, and insurer: everything legally required at the scene. Address and licence number not included for your safety.

AirDrop, WhatsApp, Messages, email and more

You are required to provide: your name, address, and vehicle registration to the other driver. Your licence number is also typically required.
Sharing with someone who doesn't have Oops! yet? Send them oopsaccident.com
My Info 👤
This information stays on your device and is never uploaded anywhere. Keep it current. Update it any time your phone, address, vehicle, or insurance details change.

🔒 Your details stay on this phone. Nothing is uploaded or stored online.

Emergency Contact

If you are ever seriously injured at the scene, a first responder or bystander can open this app, find your emergency contact, and call them immediately. Your contact can then help collect the details you need for your claim.

Fill in faster

Photograph your licence and number plate. Claude reads them and fills in most fields automatically.

These features are optional. If you use them, the photo is read instantly and then deleted. Nothing is stored anywhere.

For best results: hold the licence flat, avoid direct sunlight or glare, and make sure the text is clearly visible before tapping.

Personal Details

My Vehicles

Save details for each vehicle you own. When you start a new accident, you'll be asked which one you were driving.

📱 Changing phones?

Your details and accident history live on this device only. They won't transfer automatically. Export a backup now and email it to yourself so you can restore everything on your new phone.

Then: About (ℹ️) → Your Privacy → Restore from backup

💡 Reminder: Update your details whenever you get a new vehicle or change your registration. A 6-monthly check is a good habit.

Questions or feedback about the app?